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Customer Support · Multiple locations · Fully Remote

Customer Expert - German - Greece

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

Some of your daily tasks:

  • Handle calls, emails and chat with a sense in German

  • Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.

  • As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.

  • Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.

  • Exchanging ideas and solutions with your colleagues!

  • Turning every customer into a happy customer!

We’ll love it if you have:

  • High level of fluency in German

  • Good communication skills in English

  • Customer support/troubleshooting experience will be appreciated

  • Strong verbal and written communication skills utilizing active listening

  • Comfortable with the use of basic technology tools

  • A positive, can-do attitude that shines through every interaction

What we offer

  • Complete support to help you ease your relocation to Greece. Ee cover your flight tickets expenses (Athens or Thessaloniki), hotel accommodation, support with the house searching process

  • Competitive monthly salary + 2 extra salaries per year

  • Health care benefits and numerous other discounts

  • Full training by certified instructors

  • Free online Greek language courses

Department
Customer Support
Locations
Athens, Thessaloniki, Patras, Larissa, Kos, Crete, Heraklion
Remote status
Fully Remote
Picture of Johannes Matse
Contact Johannes Matse Managing Director

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About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Customer Support · Multiple locations · Fully Remote

Customer Expert - German - Greece

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