Position: German Customer Support Representative

Location: Bucharest, Romania

Work model: Hybrid - after 4 weeks training

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide technical customer support in German via voice channels

• Assist customers with questions and issues related to home appliance products

• Troubleshoot technical and product-related problems

• Identify customer needs and provide clear and accurate solutions

• Guide customers through appropriate troubleshooting steps

• Document customer interactions and relevant case information accurately

• Escalate complex technical issues when required

• Maintain a professional and customer-focused approach throughout each interaction

• Meet required quality, productivity and customer service standards.

REQUIREMENTS:

• German language proficiency at C1 level & fluent English

• Previous customer service or technical support experience is preferred

• Strong verbal communication skills in German

• Good technical understanding and ability to troubleshoot customer issues

• Customer-focused and solution-oriented approach

• Good organisational skills and attention to detail

• Comfortable working with computer systems and internal tools

• Ability to work effectively in a structured customer support environment

• Willingness to work fully on-site in Bucharest for the first three months

OFFER:

• Excellent remuneration package based on experience, skills and performance

• Guidance and tools to reach your full potential

• Relocation support for international candidates (coming outside of Romania)

• Sign-on bonus for new joiners

• Rewarding performance bonus structure

• Meal allowance

• Medical Subscription

• Wellbeing programs

• And many others!