Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Manage incoming calls, chats, messages, and emails across multiple channels

• Identify customer needs and deliver effective solutions to ensure high satisfaction

• Build long-term, trust-based relationships through clear and engaging communication

• Provide accurate and complete information using approved tools and processes

• Meet individual and team performance targets, including case handling quotas

• Maintain detailed records of customer interactions and manage customer accounts

• Follow internal communication procedures, guidelines, and policies.

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2+ level)

• Strong phone handling skills with a customer-focused and attentive listening approach

• Ability to adapt communication style to different customer profiles

• Excellent verbal and written communication skills

• Strong multitasking, time-management, and prioritization abilities.

BENEFITS:

• Indefinite employment contract.

• 14 salaries per year

• Daily meal voucher provided

• Private health insurance including dental and optical care

• Mobility program

• Dynamic and challenging working environment

• Regular employee events and team activities

• Free gym access, well-being initiatives, and rooftop cinema with Acropolis views.