Position: Customer Service Advisor

Location: Remote; Varna, Bulgaria

Work model: Remote

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide professional customer service to German-speaking customers via voice and email

• Handle customer enquiries and resolve technical and billing-related issues

• Record all customer interactions accurately in the relevant systems

• Manage product complaints and collect all necessary information for resolution

• Ensure customer issues are handled efficiently and within the required processes

• Escalate product safety or regulatory concerns through the defined channels

• Follow established quality standards, consumer safety requirements and GDPR procedures

• Maintain up-to-date knowledge of products and services

• Act as a professional brand ambassador during customer interactions

• Identify and include appropriate sales and cross-sell opportunities during customer interactions

• Share recurring customer issues and insights to support continuous improvement.

REQUIREMENTS:

• German language proficiency at C1 level and English language proficiency at B1 level

• Previous customer service experience is preferred but not required

• Customer service, technical support or call centre experience is an advantage

• Strong communication and problem-solving skills

• Ability to handle complaints professionally

• Good troubleshooting skills and technical understanding

• Comfortable working with customer service systems and processes

• Strong attention to detail when documenting customer interactions

• Ability to work independently and follow established procedures

• EU citizenship or appropriate eligibility to work in Bulgaria.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance

• Be part of a dynamic and creative team with positive and friendly atmosphere

• Guidance and tools to reach career full potential

• Performance bonus

• Sales bonus with no monthly limit

• Signing bonus

• Monthly meal allowance depending on days worked

• Health insurance through Generali

• Multisport and/or Coolfit cards

• Access to a learning platform

• Remote working model after onboarding requirements

• Relocation support for eligible EU candidates

• Monthly accommodation allowance for 3 months

• Flight, bus or train transportation support for relocation

• And many others!!!