Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Manage incoming and outgoing calls, chats, and emails in a timely and professional manner

• Deliver a consistently high-quality customer experience with a strong focus on satisfaction

• Build and maintain trusted relationships through open, clear, and interactive communication

• Provide accurate, complete, and up-to-date information using the appropriate tools and processes

• Achieve individual and team customer service targets, including call-handling KPIs

• Maintain detailed records of customer interactions, manage customer accounts, and file documentation

• Adhere strictly to communication procedures, guidelines, and data protection policies when handling personal information.

REQUIREMENTS:

• Native/fluent in German both verbal and written (C1 level). Fluent in English (minimum B2+ level

• Strong computer literacy and confidence using multiple systems

• Proven contact-handling skills with excellent active listening abilities

• Clear and professional written communication skills for email handling

• Customer-focused mindset with a strong understanding of sensitive data handling

• Excellent verbal communication skills

• Ability to multitask, prioritize effectively, and manage time in a fast-paced environment.

BENEFITS:

• Private life and health insurance

• Free access to the corporate gym facilities

• Fixed working hours of your choice for mothers with children up to 2 years of age.