About the role:

In this role, you will be responsible for driving revenue by promoting advertising and promotional solutions to merchants, including restaurants, retail stores, and food shops. You will build strong relationships with clients, understand their business goals, and recommend tailored advertising strategies that increase visibility, customer engagement, and sales on the platform.
Working in a dynamic and fast-growing environment, you will consult with merchants on how to maximize the value of digital advertising and promotional campaigns. By combining strong communication skills with a data-driven approach, you will help clients improve campaign performance while with

Position: Sales Development Representative

Location: Sofia, Bulgaria

Work model: On site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Understand merchant business needs and recommend the most effective advertising and promotional solutions on the platform
Manage merchant relationships and oversee advertising campaigns to ensure successful execution and performance
Provide proactive assistance and strategic recommendations that drive increased sales and customer satisfaction
Assess merchant challenges and deliver the most suitable advertising and promotional solutions available
Develop and execute sales strategies to achieve weekly, monthly, and quarterly revenue targets
Educate merchants on the value and impact of advertising and promotional campaigns to maximize client revenue
Monitor campaign performance using dashboards and analytics to identify optimization opportunities
Drive new sales opportunities through proactive outreach, including calls and emails.

REQUIREMENTS:

Native or fluent German speaker (C1) with C1-level English both oral and written
2–4 years of relevant professional experience in sales, advertising, or a related field
Degree in Business Operations, Business Administration, Business Communication, Computer Science, or a related discipline
Experience working with advertising agencies, pre-sales environments, or outbound sales including cold calling
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) or Google Workspace (Sheets, Docs, Slides)
Analytical mindset with strong decision-making capabilities
Excellent teamwork, collaboration, and communication skills.

OFFER:

Additional health insurance supporting your overall well-being
Access to a mental health support program
MultiSport card for fitness and wellness activities
Access to a company library with 50+ hours of professional sales training videos
Company-provided work computer.Facilitate the successful onboarding and adoption of enterprise software solutions, guiding customers across industries in integrating products into their operations.
Act as a technical point of contact, assisting customers with troubleshooting, onboarding processes, and resolving account or product-related issues.
Document customer interactions, use cases, and resolutions in CRM tools to improve knowledge sharing and streamline future support.
Support large customer deals by managing relationships, rollout timelines, and handling product inquiries.
Proactively build and maintain customer relationships to drive long-term engagement and identify opportunities for product expansion.
Respond to diverse customer queries, providing direct assistance or directing them to appropriate resources.

REQUIREMENTS:

Native/ fluent in German (C1), both verbal and written. As well as proficiency in English (at least B2).
Bachelor’s degree or equivalent professional experience.
1–2 years of experience in customer success, CRM, or support roles within SaaS, with a strong track record of performance.
Familiarity with enterprise software and secure enterprise environments.
Hands-on experience with CRM tools (e.g., Salesforce) and customer engineering or technical support.
Strong problem-solving skills with the ability to manage technical troubleshooting for SaaS products.
Ability to build and grow relationships with senior-level stakeholders.

OFFER: