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JUJUR career site
Sales · Dublin · Hybrid

Concierge/Browser Onboarding Specialist - German - Dublin

Position: Concierge/Browser Onboarding Specialist

Location: Dublin, Republic of Ireland

Work model: hybrid, with 3 days per week at the office

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Facilitate the successful onboarding and adoption of enterprise software solutions, guiding customers across industries in integrating products into their operations.
  • Act as a technical point of contact, assisting customers with troubleshooting, onboarding processes, and resolving account or product-related issues.
  • Document customer interactions, use cases, and resolutions in CRM tools to improve knowledge sharing and streamline future support.
  • Support large customer deals by managing relationships, rollout timelines, and handling product inquiries.
  • Proactively build and maintain customer relationships to drive long-term engagement and identify opportunities for product expansion.
  • Respond to diverse customer queries, providing direct assistance or directing them to appropriate resources.

REQUIREMENTS:

  • Native/ fluent in German (C1), both verbal and written. As well as proficiency in English (at least B2).
  • Bachelor’s degree or equivalent professional experience.
  • 1–2 years of experience in customer success, CRM, or support roles within SaaS, with a strong track record of performance.
  • Familiarity with enterprise software and secure enterprise environments.
  • Hands-on experience with CRM tools (e.g., Salesforce) and customer engineering or technical support.
  • Strong problem-solving skills with the ability to manage technical troubleshooting for SaaS products.
  • Ability to build and grow relationships with senior-level stakeholders.

OFFER:

  • Comprehensive health coverage from day one.
  • Structured training programs and career development opportunities.
  • Education reimbursement support.
  • Additional leave benefits (e.g., paid birthday leave).
  • Employee assistance and mental health support programs.
  • Financial support programs such as personal hardship loans.
  • Commuter benefits (bike-to-work scheme, travel card discounts).
  • Recognition programs, including performance and tenure awards.
Department
Sales
Locations
Dublin
Remote status
Hybrid
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About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Sales · Dublin · Hybrid

Concierge/Browser Onboarding Specialist - German - Dublin

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