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JUJUR career site
Operations · Barcelona

Real Time Analyst - English - Barcelona

Role: Real Time Analyst

Location: Barcelona, Spain

Employment type: Full time


DUTIES AND RESPONSIBILITIES:

  • Monitor and analyze real-time call center operations to ensure optimal staffing levels and service levels are met.
  • Provide real-time adjustments to schedules based on call volume, agent availability, and other factors.
  • Track and report on key performance metrics, including service levels, occupancy, and adherence.
  • Communicate effectively with team leaders and managers regarding performance issues and scheduling adjustments.
  • Support the workforce management team by preparing and analyzing reports on real-time performance and trends.
  • Assist in the preparation of staffing projections and scheduling for upcoming shifts.
  • Recommend and implement improvements to scheduling and real-time management processes.

REQUIREMENTS

  • Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
  • Minimum of 2 years in a call center environment, with at least 1 year in workforce management or a similar role.
  • Familiarity with workforce management processes such as staffing projections, scheduling, and service level analysis.
  • Strong knowledge of Google Suite (Sheets, Slides) and MS Office (Word, Excel).
  • Understanding of local labor laws and regulations regarding workforce management and scheduling.
  • Strong problem-solving ability, sound judgment, and the ability to make quick, data-driven decisions regarding staffing and resource allocation.

OFFER

  • Working Schedule; Rotating shifts, 5 days a week, Mon-Friday
  • Private health insurance after probation period
  • Working as part of a dynamic and multicultural team
  • Regular fruit deliveries for a healthy lifestyle and free drinks
  • Employee wellness schemes to include partnerships with fitness centers, restaurants, and beauty care
Department
Operations
Locations
Barcelona
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Contact Johannes Matse Managing Director

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About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Operations · Barcelona

Real Time Analyst - English - Barcelona

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