Position: Workforce Management Specialist 

Location: Belgrade, Serbia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Organize, coordinate, and supervise working schedules and rotations at gaming tables, ensuring smooth operational flow and attendance.
• Collaborate with the HR department and Team Managers to handle time-off requests, approve schedules, and ensure all positions are filled to meet staffing requirements.
• Create daily staffing reports, verify work hours and time-off requests, and manage various administrative tasks as directed by Supervisors or Upper Management.
• Develop and maintain effective staffing plans to ensure adequate coverage for all business units.
• Monitor and track attendance, ensuring adherence to schedules and compliance with regulatory requirements.
• Prepare and manage studio rotation files for incoming shifts to ensure seamless transitions.

REQUIREMENTS:

• Native or fluent in Turkish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
• Exceptional ability to manage and coordinate schedules, rotations, and staffing needs efficiently.
• Proficiency in Microsoft Excel and experience with workforce management software.
• Minimum of 6 months in a similar role, with the ability to work independently and manage multiple tasks.
• Willingness to work within 24/7 shift patterns.
• Understanding of local labor laws and regulations relevant to staffing and scheduling.
• Analytical thinking and the ability to apply critical thinking in data analysis.
• Familiarity with advanced workforce analytics and forecasting tools.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Paid training
• Performance bonuses
• Private health insurance
• Free gym membership