JUJUR logotype

This website uses cookies to ensure you get the best experience.

JUJUR and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor

These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site.

Vendors Google, Meta
JUJUR career site
Customer Support · Qormi · Hybrid

Customer Support - Dutch - Malta (Qormi)

Position: Customer Support

Location: Malta

Employment type: Full-time, (Hybrid/Remote)


DUTIES AND RESPONSIBILITIES:

  • Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers.
  • Follow communication procedures and policies.
  • Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

  • Fluent in Dutch (C1) and have good knowledge of English.
  • Flexible and able to make quick decisions in a dynamic environment.
  • Conscientious and reliable – commitment is one of our core values!
  • Eagle eyed with great attention to detail.
  • Empathy about people – you will be working with securing the online safety our customers and their users.
  • Ideally interested in marketplaces, shared economy and new technology.
  • Previous experience in content moderation, customer care and/or online business is a plus.

BENEFITS:

  • An opportunity to make a positive impact on the digital world, by making the internet a safer place.
  • A stimulating and rewarding job in a fast-moving, innovative, and international tech company.
  • Career opportunities within a management or expert field.
  • Additional vacation days.
  • Free fruit, tea and coffee if you prefer working in the office.
  • Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight!
  • Free day transport to the office from certain areas within Malta.
  • Team performance bonus and working from home allowance,
  • Corporate discounts for gym memberships, shops and taxis.
  • Private Health Insurance, eye care tests, health and well-being professional support.
  • Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.

Shift Patterns

  • Rotational shifts are from 7.00 am to 3.30 pm or 3.30 pm to midnight, however, these times could also vary if cover is required during other periods between 7 am and midnight, eg 11 am to 7.30 pm, with two days off during the week.
  • During the training period in the office, the candidates will work Monday to Friday, the morning shift from 7:00 am to 3:30 pm.
  • We offer a hybrid working environment in Malta. This role can be done fully remotely between your home in Malta or the work office in Qormi, Malta.
Department
Customer Support
Locations
Qormi
Remote status
Hybrid
Picture of Johannes Matse
Contact Johannes Matse Managing Director

Choose a job abroad!

More jobs

Qormi

About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Customer Support · Qormi · Hybrid

Customer Support - Dutch - Malta (Qormi)

Loading application form