Position: Customer Support Representative

Location: Budapest, Hungary

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries within designated timeframes, ensuring efficiency and professionalism.
• Maintain a strong and current understanding of the organization’s products and services.
• Identify situations that require escalation to other departments or senior team members.
• Handle all customer correspondence in accordance with company guidelines and requests.
• Assist with translation tasks as requested by clients.
• Accurately log all customer interactions in line with established procedures.
• Maintain and update administrative records as needed.
• Reference product documentation to provide customers with appropriate guidance and solutions.

REQUIREMENTS:

• Native / fluent in Dutch (C1) both verbal and written. Good command in English (minimum B2 level).
• High school diploma or an equivalent.
• Excellent customer service and relationship building skills.
• High motivation and enthusiastic approach, self-organized.
• Ability to work in a fast-paced organisation.
• Good numerical and reasoning skills.

OFFER:

• Attractive remuneration package
• Working schedule: 8:30AM-5PM
• Fully paid training
• Meal allowance
• Internal development opportunities
• Discounts with partners
• Employee assistance/wellbeing program subscription