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JUJUR career site
Management · Riga

Operations Manager - Dutch or Swedish - Riga

Position: Operations Manager

Location: Riga, Latvia (on-site)

Employment type: Full-time

The Operations Manager in Riga, Latvia, is responsible for overseeing daily operations, ensuring efficiency, and maintaining high standards of service. Key responsibilities include managing staff, optimizing processes, and implementing strategies for operational excellence. The role requires strong leadership, analytical skills, and experience in operations management.

DUTIES AND RESPONSIBILITIES:

  • Lead and manage a team within the Voice/Non-Voice, ensuring operational excellence and adherence to quality standards.
  • Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
  • To enhance team performance, utilize extensive experience in Financial Technology BPS Voice/Non-voice processes.
  • Collaborate with cross-functional teams to drive process improvements and meet client expectations.
  • Ensure effective communication within the team and foster a collaborative work environment.
  • Prepare and present for weekly/monthly reviews with internal and external stakeholders

REQUIREMENTS:

  • Proven & relevant experience12 years of relevant experience in BPS customer processes.
  • Multi-Geo experience preferred
  • Strong team management and excellent communication skills.
  • Strong stakeholder management skills
  • Understanding of cryptocurrency is preferred.
  • Comfortable working in rotational 24/7 shifts and offs
  • Preferred BFSI customer service experience
  • Fluency in Dutch, or Swedish, along with good English is essential.

OFFER:

  • A dynamic and diverse job in a pleasant and modern environment
  • Opportunities for personal and professional development
Department
Management
Locations
Riga
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Contact Johannes Matse Managing Director

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About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Management · Riga

Operations Manager - Dutch or Swedish - Riga

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