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JUJUR career site
Customer Support · Lisbon

Customer Support Agent - Italian - Lisbon

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

  • Respond to customer inquiries via live chat or email, providing troubleshooting and advice.
  • Provide B2B customer support focused on monetization (e.g., optimizing channel revenue and strategies).
  • Stay informed and up-to-date with client policies and guidelines.
  • Assist with account and settings issues (e.g., resolving content ID and rights management concerns).
  • Manage policy, safety, and copyright issues (e.g., understanding ads, navigation, and copyright guidelines).
  • Troubleshoot various problems (e.g., video playback issues, uploading errors, account bugs, and membership concerns).

REQUIREMENTS:

  • Native/fluent in Italian, both oral and written. Fluent in English (at least B2 level)
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Friday, 09AM - 6PM
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation
  • And many others!
Department
Customer Support
Locations
Lisbon
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Contact Johannes Matse Managing Director

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About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Customer Support · Lisbon

Customer Support Agent - Italian - Lisbon

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