Position: Customer Service Representative

Location: Porto, Portugal 

Employment type: Full-time (Permanent)

DUTIES AND RESPONSIBILITIES:

• Process customer orders and inquiries via email accurately and within agreed timelines.

• Generate invoices and credit notes in compliance with internal policies.

• Apply customer payments daily and ensure accurate cash allocation.

• Monitor accounts receivable aging and follow up on overdue invoices.

• Resolve basic customer queries and escalate complex disputes when required.

• Support reconciliations, month-end and quarter-end closing, and audit activities.

• Maintain and update customer master data in the ERP system.

REQUIREMENTS:

• Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum B2+ level)

• Bachelor’s degree in Commerce, Accounting, Finance, or a related field.

• Minimum 6 months of experience in Accounts Receivable, O2C, or finance operations, with 2–5 years considered a strong advantage.

• Solid understanding of accounting and finance principles.

• Strong analytical skills with good command of MS Excel, including VLOOKUPs and pivot tables.

• Familiarity with ERP systems such as SAP, Oracle, or NetSuite is an advantage.

• Customer-focused mindset with strong attention to detail and ability to multitask.

BENEFITS:

• Modern office in a city center with open spaces, easy to access with public transportation

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance and much more