JUJUR logotype

This website uses cookies to ensure you get the best experience.

JUJUR and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor

These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site.

Vendors Google, Meta
JUJUR career site
Customer Support · Porto

Customer Service Representative - French - Porto

Position: Customer Service Representative

Location: Porto, Portugal

Work model: on-site


DUTIES AND RESPONSIBILITIES:

  • Handle inbound calls to assist customers with inquiries
  • Assist customers with booking inquiries, vehicle availability, and reservation modifications.
  • Provide guidance on policies, insurance options, and additional services to ensure a smooth experience
  • Identify upselling opportunities and promote value-added services to meet customer needs and drive revenue
  • Resolve customer complaints efficiently, maintaining a positive customer experience across all touchpoints
  • Maintain accurate records of interactions, transactions, and case resolutions in the system

REQUIREMENTS:

  • Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Minimum of 1 year of experience in a Contact Centre or Customer Service role (preferred)
  • Proven ability in sales, with a strong results-driven approach
  • Proficiency in using digital tools and technology
  • Skilled at recognizing business opportunities and recommending relevant services to customers
  • Excellent interpersonal and communication skills
  • Strong conflict resolution and problem-solving abilities

OFFER:

  • Opportunity to work with a leading global travel & tourism brand
  • Working schedule: Monday - Friday 8AM-7PM
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • Relocation support
  • And many more!
Department
Customer Support
Locations
Porto
Picture of Johannes Matse
Contact Johannes Matse Managing Director

Choose a job abroad!

More jobs

Porto

About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Customer Support · Porto

Customer Service Representative - French - Porto

Loading application form