Position: Customer Expert

Work model: On Site

Location: Chania

Employment type: Full-time

What you will do:

• Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands

• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience

• Respond to inquiries about products and services, offering expert advice on a range of car-related matters

• Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner

• Provide accurate and effective roadside assistance

• Turn every customer into a happy customer!

• Exchange ideas and solutions with your colleagues!

• Enjoy your time in Crete!

What you will bring:

• Fluency in German

• Very good use of English – both in written and spoken language

• A profound passion for cars is a big plus

• Work experience as a customer support/customer care representative for at least 6 months will be preferred

• Highly developed communication skills

• A genuine problem-solving mentality and a deep sense of ownership

• Tech savviness and learning agility

• A positive and adventurous attitude

• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer:

• Complete relocation support (flight ticket to Athens or Thessaloniki, pick-up & drop – both at no cost to you)

• Free accommodation - 2weeks

• Competitive monthly salary + 2 extra salaries per year

• A generous bonus scheme

• Health care benefits and numerous other discounts

• Consistent support for anything you may need along the way

• Free online Greek language courses