Position: Customer Expert (Courier & Logistics Services)

Work model: Hybride

Location: Athens

Employment type: Full-time

As a Customer Expert, you will:

• Handle inbound calls and digital interactions (email, back-office tasks) with professionalism and empathy.

• Assist customers with package pickup and delivery requests, shipment tracking, claims processing, billing inquiries, and account setup.

• Provide technical support for logistics systems and respond to general service questions.

• Resolve customer complaints and escalate complex issues following documented procedures.

• Maintain high levels of ownership, efficiency, and customer satisfaction in every interaction.

• Receive ongoing training to stay up-to-date with procedures, tools, and service standards.

Requirements:

• Excellent Italian language skills (spoken and written).

• Very good English language skills.

• Strong communication and problem-solving skills.

• Familiarity with digital tools and multitasking across systems.

• Previous experience in customer service or logistics support is a plus.

What We Offer:

• Relocation support: Flights, accommodation & housing assistance—all at no cost to you

• Competitive monthly salary (14 salaries per year)

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth & development opportunities

• Special events as well as community & social responsibility initiatives

• Free online Greek language courses

• State of the art premises, providing a great working environment with relaxing break areas

• Work for a Great Place to Work–Certified Company that fosters diversity