Position: Customer Success Manager

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-term relationships with assigned clients or customers.
• Conduct regular check-ins and business reviews to monitor satisfaction and performance outcomes.
• Serve as the main point of contact for client inquiries, requests, and escalations.
• Collaborate with cross-functional teams to address client needs and resolve issues promptly.
• Oversee the onboarding of new clients to ensure a smooth transition and successful implementation.
• Track client usage, engagement, and satisfaction data to identify risks and improvement opportunities.
• Provide product education, updates, and best practices to help clients maximize value.
• Gather client feedback to inform internal teams and support continuous product or service improvements.
• Identify and pursue opportunities for account growth through upselling or cross-selling.
• Support the enhancement of customer success tools, resources, and internal processes.
• Prepare and present reports on key client metrics, including retention, satisfaction, and growth.

REQUIREMENTS:

• Native/fluent in French (C1), both oral and written. Fluent in English (at least B2).
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or a client-facing role (preferably in B2B, SaaS, or technology environments).
• Strong understanding of customer relationship management principles and practices.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build trust and rapport with clients at all organizational levels.
• Proactive, results-driven mindset with strong problem-solving and analytical abilities.
• Skilled in managing multiple client accounts and prioritizing tasks effectively.
• Proficiency with CRM platforms (e.g., Salesforce) and reporting tools.
• Experience analyzing customer data and interpreting performance metrics.
• Passion for customer advocacy and commitment to delivering exceptional service experiences.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Working schedule: Mon-Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential
• Meal allowance
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance