Position: Senior Surveillance Controller

Location: Bogota, Colombia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Monitor live operations to ensure adherence to internal policies, procedures, and regulatory standards

• Detect, report, and document irregularities, suspicious behavior, or operational issues in a timely and accurate manner

• Support investigations by gathering evidence, reviewing footage or data, and preparing detailed incident reports

• Collaborate with cross-functional teams (e.g., Risk, Compliance, Operations) to maintain the integrity of business processes

• Provide mentorship and guidance to team members, particularly in handling complex or sensitive cases

• Identify opportunities for improving surveillance practices, operational processes, and team training initiatives

• Maintain strict confidentiality and demonstrate the highest ethical standards in all activities.

REQUIREMENTS:

• Native or fluent in Spanish (C1 level), with strong proficiency in both written and spoken communication

• Proven experience in surveillance, monitoring, compliance, or a related field; leadership or senior-level experience is an advantage

• Strong understanding of operational risks, compliance requirements, and industry best practices

• Demonstrated leadership skills with the ability to mentor and support colleagues

• Excellent analytical and decision-making abilities with a focus on identifying and mitigating risks

• High attention to detail and the ability to quickly recognize irregularities in live or dynamic environments

• Willingness to work flexible shifts, including evenings and weekends, in a 24/7 setting

• Strong professionalism, integrity, and accountability

• Effective communication skills (written and spoken), with the ability to collaborate across departments

• Proficiency in Microsoft Office 365 and familiarity with monitoring or surveillance systems

• Knowledge of data analysis and reporting tools (e.g., SQL, Tableau, or similar platforms)

• Background in process improvement, compliance, or security-focused initiatives.

BENEFITS:

• Comprehensive training and professional development opportunities

• Competitive compensation with shift allowance where applicable

• Exposure to a fast-paced, technology-driven environment

• Opportunities for career growth and cross-department collaboration

• Supportive team culture with mentorship from experienced professionals

• Health and wellness initiatives

• Company events and team-building activities.