Position: Conversion Agent

Location: Limassol, Cyprus

Work model: on-site

Employment type: full time

DUTIES AND RESPONSIBILITIES:

• Proactively contact warm leads to convert initial interest or registrations into first-time transactions or sales.
• Guide prospective clients through the onboarding process, providing clear instructions and support to facilitate account activation or purchase.
• Maintain high outbound call volume and active engagement throughout the day (e.g., 200+ calls daily).
• Ensure all conversions meet minimum eligibility criteria or sales thresholds.
• Collaborate with marketing and customer retention teams to provide feedback on lead quality and improve handover processes.
• Accurately log all interactions, follow-up activities, and client notes in the CRM or tracking system.
• Consistently perform in a fast-paced, target-driven environment with clear KPIs and performance metrics.

REQUIREMENTS:

• Native or fluent in Zulu or Igbo  in written and spoken communication.
• Bachelor’s degree in Business, Marketing, Finance, or a related field is preferred.
• Previous experience in tele sales, customer service, or lead conversion roles is an advantage.
• Exposure to fast-paced sales environments or high-volume call centres is beneficial.
• Industry experience in financial services, fintech, or similar sectors is a plus, but not required.
• Strong communication and interpersonal skills, with the ability to influence and persuade effectively.
• Target-driven mindset with a passion for sales and achieving results.
• Ability to maintain focus, discipline, and motivation throughout repetitive tasks and long call sessions.
• Resilient and able to perform under pressure in a structured, metric-oriented environment.
• Quick learner with a desire to grow and develop professionally.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Opportunity to work in a fast-paced financial trading environment
• Exposure to advanced trading infrastructure and systems
• Supportive and dynamic work environment for professional growth
• A dynamic and fast-paced work environment focused on innovation and efficiency.