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JUJUR career site
Management · Valencia

Team Leader - Dutch - Valencia

Position: Team Leader

Location: Valencia, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Lead, mentor, and develop a team of 30 support professionals, fostering both high performance and career growth.
  • Take full responsibility for key performance metrics, including service level adherence, customer satisfaction, and efficiency indicators.
  • Monitor and assess team performance, delivering constructive feedback, coaching, and guidance to meet and surpass targets.
  • Prepare and present performance reports, insights, and improvement plans to senior leadership.
  • Promote a culture of continuous learning, skill enhancement, and professional development within the team.
  • Ensure compliance with all applicable policies, regulations, and quality standards.
  • Coordinate with workforce planning or scheduling teams to align resources with operational demands.
  • Build and maintain strong relationships with cross-functional teams and external partners to deliver a seamless customer experience and ensure alignment on objectives.

REQUIREMENTS:

  • Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level)
  • Minimum 1 year of proven experience leading customer support or service teams of comparable size. (BPO industry)
  • Demonstrated ability to manage performance using service level agreements (SLAs) and key performance indicators (KPIs).
  • Strong leadership, coaching, and communication skills.
  • Proactive, customer-oriented mindset with the ability to resolve issues and identify opportunities for process improvement.
  • Analytical and data-driven approach to evaluating performance and implementing enhancements.
  • Genuine enthusiasm for customer service excellence and team growth.
  • Ability to perform effectively in a fast-paced, evolving environment.
  • Familiarity with customer service platforms, call center tools, or related technologies is an advantage.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Health insurance
  • Free lunch
  • Spanish lessons
  • Bootcamp twice a week
  • Drinks every Friday
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach career potential
Department
Management
Locations
Valencia
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Contact Johannes Matse Managing Director

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About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Management · Valencia

Team Leader - Dutch - Valencia

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