Position: Technical Customer Support Agent

Location: Sofia, Bulgaria OR Plovdiv, Bulgaria

Work model: hybrid (3 days home, 2 days office work / week)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Ensure high-quality service over the phone in line with company standards
• Provide timely feedback to end users after requests or case processing
• Actively promote and educate customers about relevant products and services, conducting sales through service when appropriate
• Maintain accurate and up-to-date records of all activities and operations in the company database
• Use specialized software to provide queries and support for internal work systems.

REQUIREMENTS:

• English language proficiency
• Excellent communication skills with a helpful and positive attitude
• Genuine excitement and motivation to assist customers
• Patience, empathy and strong interpersonal skills
• Confident in troubleshooting and problem-solving
• Ability to work effectively in a dynamic environment and adapt to changing conditions
• Strong computer literacy and ability to work with multiple systems
• Excellent time management and prioritization skills
• Team-oriented mindset and strong collaboration skills
• High level of self-discipline, confidentiality and attention to detail
• Previous experience in communication or customer service is considered an advantage.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Hybrid working model (2 days in the office per week)
• Paid training for 19 workdays (1 month) with working hours Monday–Friday, 10 AM - 06:30 PM
• Choice in between 4 or 5 day working week (8-hour shifts across 5 workdays per week OR 10-hour shifts across 4 workdays per week, scheduled between 10 AM - 11 PM)
• Food vouchers
• Rewarding performance bonuses
• And many others!!!