Position: Training Manager

Location: Belgrade, Serbia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Align training and quality initiatives with organizational goals in collaboration with senior leadership and cross-functional teams.
• Develop, update, and manage training materials, SOPs, and departmental documentation.
• Lead and supervise training staff, ensuring adherence to company standards and effective team performance.
• Plan, deliver, and oversee coaching sessions, workshops, and employee development programs.
• Coordinate and monitor team operations to meet departmental KPIs and ensure timely task completion.
• Analyze training data to identify improvements, implement enhancements, and support staff readiness for new products or services.
• Manage employee performance evaluations, provide regular feedback, and report training outcomes to senior management.
• Oversee the planning, logistics, and execution of training initiatives, including reporting and performance trend analysis.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.

• Minimum of 3 years of leadership experience, preferably overseeing teams of 20 or more employees.
• Proven leadership skills with a demonstrated ability to drive team performance and achieve strategic goals.
• Strong verbal and written communication skills in English, with the ability to engage effectively at all organizational levels.
• Proactive and assertive mindset with the ability to manage projects independently or within a team environment.
• Strategic thinker with experience in planning and executing long-term initiatives.
• Strong decision-making and problem-solving capabilities, especially in high-pressure environments.
• Focused on both people and process, with a commitment to maintaining and improving existing workflows.
• Demonstrated ability to create and implement effective training programs.
• Familiarity with tracking and utilizing KPIs to measure and improve performance.
• Experience leading a training function is preferred; industry-specific experience (e.g., gaming) is a plus.
• Proficient in Microsoft Office Suite and related tools for documentation and task management.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• A dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Paid training
• Private health insurance after 6 months
• Free gym membership
• Relocation support