Position: Senior Business Travel Consultant

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide high-quality support to customers through various channels, including chat, calls, and emails.
• Keep up-to-date with relevant information on service providers, destinations, and systems.
• Assess customer needs, urgency, and preferences quickly and effectively.
• Handle bookings for accommodations, transportation, and travel services accurately.
• Assist customers with self-service options on the platform or app.
• Respond in a timely manner, adhering to service level agreements (SLAs).
• Ensure compliance with company and customer policies, maintaining global standards.
• Provide feedback to stakeholders on progress towards goals and key processes.
• Participate in team discussions regarding products, service providers, and industry trends.
• Stay informed about industry best practices and trends.
• Maintain regular attendance, complete required training, and meet performance expectations.

REQUIREMENTS:

• Native/fluent in French (C1), both oral and written. As well as fluency in English, at least B2.
• 5+ years in a travel consultant role, with expertise in bookings for air, rail, and accommodations
• 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – both required.
• Experience in contact center or customer-facing roles.
• Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce.
• Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.
• Strong multitasking abilities, quick problem-solving skills, and the ability to work independently to resolve issues.
• Empathetic, professional, with excellent verbal and written communication skills.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Generous medical plans, dental, and vision benefits with premiums
  
• Paid parental and bereavement leave
• Subsidized commuter benefits
• Mental health support
• Connectivity stipends