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JUJUR career site
Customer Support · Porto

Customer Service Advisor - German - Porto

Position: Customer Service Advisor

Location: Porto, Portugal

Work model: On-site

Employment type: permanent contract

DUTIES AND RESPONSIBILITIES:

  • Customer support to German speaking customers by phone, email, chat and social media channels
  • Support our merchants for all questions and inquiries about our product and service
  • Actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
  • Closely work with other departments together, for example Sales and Marketing

REQUIREMENTS:

  • Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
  • Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
  • Ability to take stressful situations well
  • Previous Contact Centre or Customer Service experience (preferable)
  • Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
  • Good and customer-friendly service is the highest priority for you
  • Curious and persistent in solving issues
  • Organized and can keep a cool head even in stressful situations

OFFER:

  • Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
  • Days off: 2 days (rotative)
  • Workload: 40h/week (full time)
  • A dynamic and creative team with a positive and friendly atmosphere
  • Food vouchers
  • Guidance and tools to reach your full potential
  • Training Conditions Duration: 30 calendar days - Monday to Friday, between 08:00 and 17:00


Department
Customer Support
Locations
Porto
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Contact Johannes Matse Managing Director

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About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Customer Support · Porto

Customer Service Advisor - German - Porto

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