Position: Customer Support Agent

Location: Limassol office or hybrid if out of Limassol, Cyprus

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Proven customer support experience
• Experience/background in Forex and the Financial Market is a plus
• Excellent command of the English (C1) and Farsi (C1) languages, both verbal and written
• Proficiency in the use of Microsoft Office Word, Excel, Outlook
• Strong phone contact handling skills and active listening
• Ability to work under pressure and meet deadlines
• Excellent communication and presentation skills
• Flexible to work on weekly rotating shifts (morning/ afternoon/ night)

REQUIREMENTS:

• Excellent Farsi language, both oral and written. Fluent in English.
• Effectively managing the company chats, E-mails and calls
• Identifying and assessing customer’s needs to achieve satisfaction
• Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
• Offer support to the lead/client within the specified time frame
• Updating CRM and keeping records of all communications and action taken
• Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
• Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
• Work independently and in teams
• Follow standard processes and procedures.

BENEFITS:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes offered
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth