Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Manage incoming customer calls and inquiries efficiently

• Identify and assess customer needs to ensure high levels of satisfaction

• Build strong, sustainable relationships through open and interactive communication

• Provide accurate and complete information using the appropriate tools and systems

• Meet individual and team performance targets, including case handling quotas

• Maintain clear records of customer interactions, accounts, and documentation

• Follow established communication procedures, guidelines, and policies.

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum C1+ level)

• Strong customer orientation with a commitment to delivering excellent service.

• Proven contact handling and customer communication skills.

• Excellent verbal communication skills, including active listening and adaptability to different personalities.

• Strong PC skills and general computer literacy.

• Fast learner with strong comprehension abilities.

• Good MS Office skills are an advantage.

• Ability to multitask, prioritize, and manage time effectively.

• Team-oriented mindset with the ability to collaborate effectively.

• Previous experience in customer support or client service is a plus.

BENEFITS:

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives