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JUJUR career site
Customer Support · Cluj-Napoca

Chat Customer Support Representative - Slovak - Cluj-Napoca

Position: Chat Customer Support Representative (Slovak)

Location: Cluj-Napoca, Romania

Employment type: Full-time


DUTIES AND RESPONSIBILITIES:

  • Communication via incoming emails, tickets, and chat with customers in order to solve their issues related to the products
  • Customer Order Management
  • Secure and deepen client retention, contribute to excellent customer support
  • Secure that all complaints are being recognized, recorded confirmed, and solved effectively
  • Adhere to given processes and procedures
  • Update the database of customers and document activities
  • Reporting the most common issues to the support team for further escalations

REQUIREMENTS:

  • C1 written and verbal communication skills in Slovak (Croatian or Slovenian will be an advantage)
  • B2 English
  • Preferable college degree or related work experience
  • Good MS Office skills and familiarity with ticketing systems
  • Excellent customer service skills
  • High motivation and enthusiastic approach, self-organized
  • Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage

BENEFITS:

  • Schedule: full time, Monday-Sunday 24/7 (for now, we have 2 shifts confirmed 9 AM - 6 PM; 3.30 PM - 11.30 PM – this includes lunch break and 3 short breaks
  • First three salaries extended with a signing bonus of 250 EUR
  • Performance bonus up to 150 EUR gross monthly in addition to the regular salary
  • Attractive remuneration package
  • Transportation for day shifts and night shifts
  • Holidays: 20 days/year and an extra day after a year
  • Contract for undetermined period
  • Training: 5 days (Monday – Friday) – 9:00-18:00
  • 6 months accommodation if needed
  • Up to 200 EUR refund from the first travel to Romania
  • After the first year, 200 EUR refund for a travel home
  • Meal tickets (30 RON/day) – approx 150 EUR net/month
  • Private medical package
  • Paid professional training
  • Internal development opportunities
  • Discounts with our current partners
  • Gym pass monthly subscription
  • Employee assistance/wellbeing program subscription
Department
Customer Support
Locations
Cluj-Napoca
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Contact Johannes Matse Managing Director

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Cluj-Napoca

About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Customer Support · Cluj-Napoca

Chat Customer Support Representative - Slovak - Cluj-Napoca

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