Position: Customer Support Representative

Location: Porto, Portugal

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES:

• Proactively reach out to customers who have overdue accounts

• Handle with all questions and inquiries about products and services

• Manage collections process including letters, formal notices, and escalations to senior management

• Thoroughly investigate and resolve payments disputes in collaboration with key stakeholders

• Maintain accurate records of customer and payment documents

REQUIREMENTS:

• Native/fluent in Spanish both verbal and written (C2 level). Fluent in English (minimum B2 level)

• Minimum of 2 years previous experience in credit control or collections industry.

• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers

• Ability to handle stressful situations

• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)

• Good and customer-friendly service

• Curious and persistent in solving issues

• Organized and can keep a cool head even in stressful situations

BENEFITS:

• Working schedule: Monday - Friday 2PM-10PM

• Modern office in a city center with open spaces, easy to access with public transportation

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance and much more