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Customer Support · Multiple locations · Fully Remote

Customer Expert - Italian - Greece

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

What you will do:

  • Communicate with customers via phone, chat & e-mail

  • Track and follow cases to ensure they closed in an efficient and timely manner

  • Maintain high customer satisfaction, representing a major brand

  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)

  • Assist customers to manage/secure their account & passwords

  • Set-up repairs for hardware-related issues

  • Escalate unresolved cases by contacting 2nd level support Interaction Experts

  • Maintain high customer satisfaction

What you will bring:

  • Fluency in Italian

  • Advanced English knowledge

  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred

  • Great communication skills

  • Prior customer support experience would be an advantage

  • Strong troubleshooting skills

What we offer:

  • Complete support to help you ease your relocation to Greece - Athens or Thessaloniki (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)

  • Competitive monthly salary + 2 extra salaries per year

  • Health care benefits and numerous other discounts

  • Full training by certified instructors

  • Professional growth & development opportunities

  • Special events as well as community & social responsibility initiatives

  • Free online Greek language courses

Department
Customer Support
Locations
Multiple locations
Remote status
Fully Remote
Picture of Johannes Matse
Contact Johannes Matse Managing Director

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About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Customer Support · Multiple locations · Fully Remote

Customer Expert - Italian - Greece

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