Position: Customer Expert

Work model: Remote

Location: Thessaloniki, Greece

Employment type: Full-time

Some of your daily tasks:

• Communicating through various channels (e-mail, chat & phone) to address product or service issues

• Advising customers on the proper use of their electric appliances

• Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem

• Expediting corrections and/or adjustments; following up to ensure resolution

• Assisting with the processing of refunds or exchanges

• Arranging the placement of orders

We’ll love it if you have:

• High level of fluency in German

• Good communication skills in English

• Customer support/troubleshooting experience will be appreciated

• Familiarity with the brand is preferred

• Strong verbal and written communication skills utilizing active listening

• Experience within the household appliance/commercial equipment industry is a plus

• Comfortable with the use of basic technology tools

• A positive, can-do attitude that shines through every interaction

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)

• Competitive monthly salary + 2 extra salaries per year

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth & development opportunities

• Special events as well as community & social responsibility initiatives

• Free online Greek language courses