Position: Team Supervisor

Location: Belgrade, Serbia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Supervise and guide on-floor team members to ensure professional, engaging, and high-quality performance.
• Manage daily work schedules, rotations, and breaks to maintain smooth operations and adherence to timelines.
• Communicate updates on new procedures, company policies, and best practices to all team members.
• Oversee day-to-day operations, addressing and resolving minor technical or operational issues as they arise.
• Serve as a communication link between staff and management, ensuring clear relay of feedback and updates.
• Provide support, motivation, and coaching to maintain a positive and professional work environment.
• Compile and analyze data from various sources to produce accurate daily or shift reports for management.
• Identify training and development needs within the team and coordinate with relevant departments to address them.
• Ensure all team members adhere to company standards for appearance, conduct, and workplace behavior.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
• Minimum of 1 year of supervisory or team coordination experience preferred.
• Background in Management, Business Administration, or a related field is advantageous.
• Prior experience in a customer-focused, operations, or service-driven industry is considered an asset.
• Excellent communication and interpersonal abilities.
• Strong leadership, mentoring, and conflict management skills.
• Ability to work efficiently in a dynamic, fast-paced environment.
• Effective organizational and time management skills.
• Willingness & ability to work in shift rotation (including night shifts!).

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Relocation support, flights and accommodation
• Guidance and tools to reach career potential
• Paid training
• Private health insurance
• Free gym membership
• Additional pay for night and weekend shifts
• Meal allowance
• And many others!