Position: Team Supervisor

Location: Belgrade, Serbia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Supervise on-floor team members to ensure professional, engaging, and high-quality performance standards.
• Oversee daily team schedules, including rotations and breaks, to maintain continuous workflow and adherence to shift plans.
• Communicate updates on new procedures, company policies, and operational best practices to all team members.
• Ensure all processes run efficiently, resolving minor technical or operational issues within the work environment.
• Act as a liaison between frontline staff and management, providing timely updates, feedback, and recommendations.
• Support and motivate team members, fostering a positive, respectful, and professional workplace atmosphere.
• Collect and analyze performance and operational data to prepare accurate, insightful daily reports for management.
• Identify training, coaching, and development needs to enhance team skills and performance.
• Monitor employee appearance and adherence to uniform and grooming standards, ensuring compliance with company guidelines.

REQUIREMENTS:

• Native or fluent in Turkish (C1 level), with strong proficiency in both written and spoken communication. As well as English (at least B2).
• Minimum 1 year of experience in a supervisory or team leader role is preferred.
• A qualification in Management or a related field is an advantage.
• Prior experience in customer service, hospitality, or operations will be considered a plus.
• Excellent communication and interpersonal abilities.
• Strong leadership, coaching, and conflict management skills.
• Ability to perform effectively in a fast-paced, dynamic environment.
• Solid time management and organizational skills.
• Advanced proficiency in English (written and spoken).
• Willingness and ability to work on a rotating shift schedule, including evenings, weekends, and holidays.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Relocation support, flights and accommodation
• Guidance and tools to reach career potential
• Paid training
• Performance bonuses
• Private health insurance
• Free gym membership
• Additional pay for night and weekend shifts
• Meal allowance