Position: Customer Service Specialist

Location: Valencia, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Map and document workflows to support operational and compliance processes.
• Develop and maintain knowledge base content for both internal teams and external stakeholders.
• Create standardized templates and automated responses to enhance efficiency.
• Define performance metrics and establish regular reporting structures.
• Prepare concise presentations, informational materials, and communication content for various audiences.
• Manage, organize, and structure data to support customer and compliance-related initiatives.
• Facilitate onboarding activities and knowledge transfer for new team members.

REQUIREMENTS:

• Native/fluent in English (Native level) both verbally and written.
• Background in customer experience and compliance, ideally with knowledge of KYC/AML practices. (experience or interest in the Crypto industry is a plus)
• Demonstrated ability to optimize processes by mapping workflows, identifying gaps, and producing clear documentation.
• Proficiency with technology tools, including automation, templates, macros, and cloud-based systems.
• Strong analytical skills, with experience defining performance metrics, interpreting data, and presenting insights.
• Excellent communication and content development abilities, with experience creating FAQs, sales materials, and customer-facing resources.
• Proven project management and onboarding experience, including the ability to coordinate multiple initiatives, support new hires, and ensure effective knowledge transfer.

BENEFITS:

• Be part of a dynamic and creative team with positive and friendly atmosphere.
• Guidance and tools to reach career potential.
• Excellent remuneration package based on experience, skills and performance.
• Private Spanish health insurance.
• Free daily breakfast and lunch at the office.
• Free Spanish classes to help you integrate and grow.
• Vibrant startup culture with the chance to work with exciting European brands.
• Career development opportunities with clear growth paths.
• Monthly team events, social activities, and boot camps.