Position: Video Content Moderator

Location: Porto, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review user reports regarding video content on a streaming platform

• Review sensitive content, sometimes involving graphic or disturbing subject matter

• Audit and update content

• Maintain broad knowledge of client products and/or services

• Make well-balanced decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy

REQUIREMENTS:

• Native/fluent in Romanian both verbal and written (C2 level). Fluent in English (minimum B2 level)

• 6 months of experience in relevant field is preferred

• Ability to cover weekly shift rotation including occasional nights and weekends

• Tolerance to sensitive content in videos

• Strong computer skills

• Customer service-orientation with effective, pleasant and professional communication style as well as patience

• Quick learning and adaptability to new processes and concepts

• Tolerance for repetitive work in a fast-paced work environment

• Analytical mindset with strong attention to detail

• Ability to work as a team member, as well as independently

BENEFITS:

• International community

• Modern office in a city center with open spaces, easy to access with public transportation

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance and much more

• Relocation support