Position: Support Engineering

Location: Romania - Remote

Employment type: 18 month contract

DUTIES AND RESPONSIBILITIES

• Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.
• Works with customers to review and resolve issues.
• Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues.
• Collaborates on cross-team issues and provides feedback to improve products, resolve bugs, and automate processes. Participates in ongoing training and readiness programs
• Own, investigate, and resolve complex technical issues for customers, acting as a trusted advisor.
• Collaborate across teams and leverage diagnostic tools and troubleshooting best practices.
• Manage escalations and create incident reports for engineering or product teams.
• Drive technical collaboration with Engineering, Services, and Regional Support teams.
• Lead or contribute to peer communities and knowledge-sharing initiatives
• Engage with Engineering and Supportability teams to identify product defects and suggest improvements.
• Provide feedback based on customer engagements to enhance product functionality and supportability.
• Participate in triage and case review meetings to accelerate issue resolution and share insights.

REQUIREMENTS:

Essential Technical Skills

• A good understanding of two or more of the following technologies:
• Azure Fundamentals (Cloud Concepts, Networking, Compute)
• Azure Resource Management (Subscriptions, RBAC, Admin Roles)
• Microsoft Entra ID Administration (User, Group, Domain Management, Applications)
• Entra Collaboration Solutions (B2B, B2C)
• Identity Models: Managed (PHS/PTA) vs Federated
• Hybrid Identity Solutions
• Windows Active Directory Services (ADDS, FSMO, GPOs, Replication)
• Windows Networking (TCP/IP, DNS, DHCP)
• Microsoft 365 Identity and Access Management

Preferred Technical Experience: Competencies and experience with some of the below technologies:

• AAD Connect, DirSync, MIM/FIM
• Active Directory Federation Services (ADFS) or third-party federation
• Privileged Identity Management (PIM)
• SaaS Application Provisioning
• Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL), Microsoft Authentication Library (MSAL).
• Server-side OAuth protocol libraries such OWIN, OpenID Connect or Katana.
• PowerShell scripting
• Diagnostic tools (Netmon, Wireshark, Fiddler)
• Troubleshooting skills in Http and basic Networking traces analysis.
• · Windows Server and Client OS
• Exchange Server, SQL Server
• Graph API
• Modern Authentication Protocols (SAML, OAuth)
• Seamless SSO, ADAL/MSAL libraries
  

Experience

• 5+ years in customer-facing technical support roles
• Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA
• Experience supporting large-scale enterprise environments (1000+ users)
• Familiarity with system administration, PKI, DNS, virtualization, and networking
• Strong problem-solving, communication, and collaboration skills

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• 9 AM – 6 PM
• Private health insurance