Position: Customer Support Representative

Location: Cluj-Naposa, Romania

Work model: on-site

Employment type: Part time - 20 hours per week

DUTIES AND RESPONSIBILITIES:

• Communication via incoming telephone, emails and chat with customers in order to solve their issues or inform them about the features of the products.
• Customer Order Management.
• Secure and deepen client retention, contribute to excellent customer support.
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively.
• Proactively propose ways to improve the processes.
• Adhere to given processes and procedures.
• Update the database of customers and document activities.
• Reporting the most common issues to the support team for further escalations.

REQUIREMENTS:

• Native / fluent in Macedonian both verbal and written. Good command in English (minimum B2 level).
• Strong verbal and written communication skills
• Prior experience in customer service is preferred
• Well-organized with strong time management abilities
• Comfortable using computers and digital tools (PC literate)
• Able to work independently and remain focused under pressure to meet deadlines
• Capable of multitasking effectively during live customer interactions
• Background in customer support or IT is an advantage

OFFER:

• Possibility to work from home country, after 6 months, for up to 180 days, and then return to Romania.
• Transportation coverage
• Attractive remuneration package
• Signing bonus (paid in 12 installments)
• Holidays: 20 days/year and an extra day after a year
• Contract for undetermined period
• Fully paid training
• Comprehensive relocation support including 6 months accommodation
• Meal tickets (30 RON/day) – approx. 120 EUR net/month
• Private medical package
• Internal development opportunities
• Discounts with partners
• Gym pass monthly subscription
• Employee assistance/wellbeing program subscription