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JUJUR career site
IT · Multiple locations · Fully Remote

Support Engineer - English - Romania

Position: Support Engineer (Cyber defense Delivery Partner Unit)

Location: Romania - Remote

Employment type: 18 month contract



DUTIES AND RESPONSIBILITIES:

  • Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.
  • Works with customers to review and resolve issues. Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues.
  • Collaborates on cross-team issues and provides feedback to improve products, resolve bugs, and automate processes. Participates in ongoing training and readiness programs
  • Handle technical escalations raised from Microsoft support teams and collaborate with several internal stakeholders to get it resolved including working with the product group.
  • Conducting case technical reviews the support cases ensuring the case progress is on track.
  • Accomplish several functions like handing case assignment escalations, Queue sweeps, making sure that the cases go to the proper delivery partners for assignments.
  • Point of contact between Microsoft support teams (FTE teams), Duty management teams & delivery partners teams.


REQUIREMENTS:

  • Experience or knowledge in Microsoft Security Products (one or more of: Defender for Endpoint/sentential/compliance/defender for office/defender for cloud apps/defender for identity) And/or network security & security domain knowledge in general.
  • Strong TCP/IP stack knowledge - Knowledge in HTTP/HTTPS methods.
  • Strong knowledge in the Cybersecurity concepts.



BENEFITS:

  • Excellent remuneration package based on experience, skills, and performance
  • Be part of a dynamic international team with a positive and friendly atmosphere
  • Guidance and tools to reach career potential
  • 9 AM – 6 PM
  • Private health insurance
Department
IT
Locations
Galați, Iași, Bucharest, Brașov, Cluj-Napoca, Sibiu, Timișoara
Remote status
Fully Remote
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About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
IT · Multiple locations · Fully Remote

Support Engineer - English - Romania

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