Position: Customer Care Representative

Location: Romania

Work Model: Remote

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle inbound customer calls related to banking services (no email or chat support).
• Provide assistance to clients with various banking card issues, including blocking and unblocking cards, as well as managing fraud-related cases.
• Ensure that all client concerns are addressed in a timely, professional, and accurate manner.
• Record and document all interactions with clients in accordance with company procedures.
• Offer clear and effective solutions while maintaining high levels of customer satisfaction.

REQUIREMENTS:

• Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
• Excellent interpersonal skills
• Being proactive and dynamic in how you deal with customers
• Previous experience in customer service or call center roles is preferred but not mandatory.
• Strong communication skills, attention to detail, and the ability to manage sensitive customer information.

OFFER:

• Guidance and tools to reach career potential
• Career progression
• Work schedule: Shift rotation 9AM-10PM, 5 days/week