Position: Client Relations Coordinator

Location: Limassol, Cyprus

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Regularly review and analyze team performance to ensure objectives are met and identify areas for improvement.
• Ensure adherence to procedures and performance standards within the client relations team.
• Assign client inquiries or opportunities to appropriate team members based on availability and expertise.
• Handle routine issues or requests (e.g., adjustments, discounts) within predefined monetary limits, ensuring resolutions align with company policies.
• Maintain accurate and up-to-date client records in the CRM system.
• Prepare and present regular reports on team performance and client statuses.
• Provide training and guidance to team members on procedures and CRM tools.
• Monitor communication channels to ensure consistent performance and service quality across the team.
• Support the manager in implementing new initiatives and processes.
• Analyze client cases and provide innovative solutions to ensure client satisfaction and loyalty.
• Foster a positive team environment to enhance collaboration, engagement, and morale.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
• Proficiency in either Dutch or Hebrew (C1) would be considered an advantage.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 2 years of experience in customer service, client relations, or a similar role.
• Familiarity with CRM tools (experience with Salesforce is a plus) and basic Excel skills.
• Strong organizational and analytical abilities.
• Excellent communication and problem-solving skills.
• Creative, approachable, and responsible with a proactive attitude.
• Ability to build rapport with both team members and clients.
• Self-motivated and able to work effectively under pressure.

BENEFITS:

• Working schedule: Monday - Friday, 9AM - 7PM, flexible to work 8 hour shifts.
• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with positive and friendly atmosphere
• Guidance and tools to reach career potential
• Private health insurance
• Company discount card and sports activities