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JUJUR career site
Customer Support · Limassol

VIP Representative - French - Limassol

Position: VIP Representative

Location: Limassol, Cyprus

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Manage day-to-day customer queries, requests, and complaints via chat and email, including out-of-hours support, ensuring VIPs receive exceptional, personalized service.
  • Conduct daily reviews and monitor VIP performance, ensuring bonuses, gifts, and rewards align with business requirements.
  • Meet team SLAs for satisfaction, quality, and response times.
  • Propose ideas for improving VIP processes and optimizing business targets.
  • Continuously enhance product knowledge to effectively communicate industry updates to VIP players.
  • Participate in workshops to improve team communication and quality.
  • Collaborate with VIP Account Managers on queries, escalations, and special cases.

REQUIREMENTS:

  • Native or fluent in French (C1), with strong proficiency in both written and spoken communication, as well as English (at least B2).
  • Proficient in Microsoft Excel.
  • Friendly, approachable, and enjoy engaging with people from diverse backgrounds.
  • Excellent organizational, relationship-building, planning, and prioritization skills, with a keen eye for detail.
  • Strong analytical skills and ability to manage promotional risks.
  • Self-motivated with a positive attitude and strong problem-solving abilities.
  • Dedicated to delivering exceptional service to valued customers.

BENEFITS:

  • Relocation support is available
  • Working schedule: rotating shifts including weekends (8:00 – 17:30, 14:00 – 23:30)
  • Enjoy a complimentary assortment of breakfast options every day
  • Receive a food allowance to cover your meals during working hours
  • Access to a comprehensive group medical plan for your healthcare needs
  • Earn an annual bonus that is tied to your performance, recognizing your hard work
  • Be eligible for an annual loyalty award as a token of appreciation for your commitment
  • Receive a personal development allowance to invest in your professional growth
  • Receive relocation support if needed to facilitate a smooth transition
  • Participate in exciting quarterly group events that promote team bonding and camaraderie
  • Unwind and socialize with colleagues during Friday drinks
  • Enjoy free transportation options for your daily commute
Department
Customer Support
Locations
Limassol
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Contact Johannes Matse Managing Director

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About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Customer Support · Limassol

VIP Representative - French - Limassol

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