Role: Team Manager

Location: Riga, Latvia

Work model: on-site

Employment type: full time

DUTIES AND RESPONSIBILITIES:

• Lead the team through transitions to build skills in problem-solving, critical thinking, analytical, and technical areas.
• Provide mentorship, guidance, and career development to the team.
• Identify key insights and offer actionable recommendations.
• Influence team strategy through effective communication.
• Adapt quickly to changes in workflows, processes, procedures, or product features.
• Lead projects involving quantitative analysis, industry research, and development.
• Ensure consistent performance in alignment with relevant service level metrics.
• Manage daily operations to maintain consistent quality and productivity across channels.
• Maximize value for advertisers through efficient processes.
• Set team goals and collaborate with direct reports to develop strategies for achieving results.

REQUIREMENTS

• Fluent in English (at least C1 level), both written and oral.
• Proven experience working in a dynamic, fast-paced environment.
• At least 2 years of prior people management experience. (BPO enviorment)
• BA/BS degree preferred.
• Strong strategic thinking and analytical abilities, paired with creative problem-solving skills.
• Passionate about delivering exceptional customer service.
• Demonstrated ability to multitask and prioritize effectively.
• High level of integrity, both personally and professionally.

OFFER

• Competitive salary and benefits package
• Opportunity for professional growth within a leading BPO company
• Collaborative and inclusive work environment
• Modern office space
• And many more!