Position: Content Moderator

Location: Hybrid, Qormi, Malta (office) or remote from anywhere in Malta

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review user-generated content (e.g. sales ads)
• Support users and answer their questions via email
• Respond to customer inquiries on all topics related to the online marketplace
• Participate in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices
• Provide feedback to managers on trends, common end-user mistakes and questions
• Give an input on improvements of publication rules to improve user experiences
• Follow communication procedures and policies
• Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

• Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level)
• Previous experience in content moderation, customer care and/or online business will be considered as an advantage
• Computer literate with working knowledge of Microsoft Office applications
• Flexible and able to make quick decisions in a dynamic environment
• Conscientious and reliable
• Strong attention to detail
• Customer focused with willingness to assist
• Team player.

BENEFITS:

• Competitive salary and benefit package
• Extra days of vacation on top of common allowance
• Free fruit, tea and coffee if you prefer working in the office
• Ability to work from home when working late shifts and weekends
• Free day transport to the office from certain areas within Malta
• Team performance bonus and working from home allowance
• Corporate discounts for gym memberships, shops and taxis
• Private Health Insurance, eye care tests, health and well-being professional support
• Comprehensive training and constant feedback
• Relocation support for international applicants.