Position: Customer Support Specialist

Location: Lisbon, Portugal - Remote

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle sensitive and classified information, with a focus on confidentiality.
• Meet deadlines while maintaining high efficiency and quality of work under pressure.
• Ensure accuracy and attention to detail, understanding that even minor aspects can have significant impact.
• Make decisions and complete tasks independently with minimal supervision.
• Actively solve problems and deliver customer-centric solutions.
• Focus on customer satisfaction.
• Collaborate effectively as a team member, contributing to overall success.
• Track and focus on personal and team KPIs, maintaining a positive, results-driven attitude.
• Flexibly manage workload and adjust to varying order volumes

REQUIREMENTS:

• Native/Fluent level Czech, both oral and written, as well as fluency in English (at least B2 level).
• Ability to work in a highly sensitive, confidential environment.
• Strong time management skills, with the ability to work under tight deadlines.
• High attention to detail and accuracy in all tasks.
• Proven ability to make decisions and work autonomously.
• Strong problem-solving skills with a customer-focused approach.
• Enthusiasm for tracking and improving both individual and team performance metrics.
• Familiarity with SAP and back-office operations is an advantage (training can be provided).

BENEFITS:

• Working schedule: rotative shifts, Monday-Sunday, 7AM-12PM
• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential.