Position: Workforce Manager

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Lead and direct the Workforce Planning team to forecast labor requirements and create/manage staff schedules
• Maximize manpower resource usage by accurately forecasting transaction volumes (calls, messages, emails) and scheduling appropriate staffing levels
• Improve employee productivity, enhance labor planning, lower operational costs, and drive efficient time and attendance tracking
• Coordinate with key stakeholders to provide relevant data for business cases
• Maintain a roster of staff with accurate employee details, including availability, preferences, and skills
• Drive improved payroll efficiency and provide better insight into teammate engagement, attendance, and productivity
• Forecast adjustments in training, coaching, and processes to ensure maximum performance
• Drive reduction and optimization of labor costs
• Automate and provide simple reporting for workforce-related data to reduce administrative costs
• Manage a comprehensive workforce management system to increase employee productivity, reduce absences and late arrivals, lower non-compliance risks, and increase operational agility.

REQUIREMENTS:

• Bachelor’s Degree, preferably in Mathematics or Statistics, or at least 5 years of experience managing workforce operations with client and/or senior management interaction
• Fluent in English, both verbal and written
• Previous team leading experience
• Expertise in capacity planning, forecasting, real-time management, reporting, and scheduling
• Proficiency in the use of workforce management tools
• Excellent organizational, project management, and presentation skills
• Ability to work with large amounts of data to identify trends and patterns
• Ability to manage multiple, complex, ongoing tasks and projects
• High attention to detail with a strong desire to optimize procedures and processes
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), or ability to learn technology quickly
• Strong verbal and written communication skills
• High achiever and self-starter with a “people first” leadership and coaching style.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
  
• Transportation allowance, meal allowance, health insurance & 1day birthday leave after 1 year of tenure
• An inclusive environment with a positive impact on the community.
  
• Encouragement of internal mobility and professional growth at all career stages
• And many others!