Operations
·
Thessaloniki
Workforce Manager - English - Thessaloniki
Position: Workforce Manager
Location: Thessaloniki, Greece
Work Model: On-site
Employment type: Full-time.
DUTIES AND RESPONSIBILITIES:
- Lead and direct the Workforce Planning team to forecast labor requirements and create/manage staff schedules
- Maximize manpower resource usage by accurately forecasting transaction volumes (calls, messages, emails) and scheduling appropriate staffing levels
- Improve employee productivity, enhance labor planning, lower operational costs, and drive efficient time and attendance tracking
- Coordinate with key stakeholders to provide relevant data for business cases
- Maintain a roster of staff with accurate employee details, including availability, preferences, and skills
- Drive improved payroll efficiency and provide better insight into teammate engagement, attendance, and productivity
- Forecast adjustments in training, coaching, and processes to ensure maximum performance
- Drive reduction and optimization of labor costs
- Automate and provide simple reporting for workforce-related data to reduce administrative costs
- Manage a comprehensive workforce management system to increase employee productivity, reduce absences and late arrivals, lower non-compliance risks, and increase operational agility.
REQUIREMENTS:
- Bachelor’s Degree, preferably in Mathematics or Statistics, or at least 5 years of experience managing workforce operations with client and/or senior management interaction
- Fluent in English, both verbal and written
- Previous team leading experience
- Expertise in capacity planning, forecasting, real-time management, reporting, and scheduling
- Proficiency in the use of workforce management tools
- Excellent organizational, project management, and presentation skills
- Ability to work with large amounts of data to identify trends and patterns
- Ability to manage multiple, complex, ongoing tasks and projects
- High attention to detail with a strong desire to optimize procedures and processes
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), or ability to learn technology quickly
- Strong verbal and written communication skills
- High achiever and self-starter with a “people first” leadership and coaching style.
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Transportation allowance, meal allowance, health insurance & 1day birthday leave after 1 year of tenure
- An inclusive environment with a positive impact on the community.
- Encouragement of internal mobility and professional growth at all career stages
- And many others!
- Department
- Operations
- Locations
- Thessaloniki
Thessaloniki
About JUJUR
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Founded in
2021
Co-workers
20 and growing fast
Operations
·
Thessaloniki
Workforce Manager - English - Thessaloniki
Loading application form