Position: Sales Team Leader

Location: Gdańsk, Poland

Work Model: Fully on-site

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Apply a process of continuous review, management of absenteeism and attrition for all Sales Advisors in the team
• Review and monitor work performance of all Sales Advisors
• Undertake quarterly performance reviews and 1:1 monthly meetings
• Ensure Advisors are recognized and rewarded for outstanding achievements/performance
• Provide clear direction and guidance with a team's sales goals in mind
• Facilitate a culture of open and honest 2 way communication
• Maintain an environment which supports the spirit of teamwork
• Ensure actions from employee satisfaction survey are implemented and continuously reviewed
• Coach, develop and motivate Sales Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development
• Monitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction types
• Ensure accurate and timely communication of any client/campaign issues to Operations Manager
• Ensure appropriate actions are taken to improve client satisfaction survey scores
• Implementation and improvement of the processes.

REQUIREMENTS:

• Native/ fluent in Czech or Slovak both verbal and written. Good command in English
• At least 1 year of experience in sales operations/Team Leading (ideally B2B), managing both internal and external stakeholders
• At least 3 years of professional experience in a BPO/Contact Centre environment
• Vibrant and resolute personality to successfully lead and coach a team
• Understanding of B2B sales operations and experience with sales KPIs
• Adaptability to a fast-paced international work environment, a drive to make an impact, and share best practices
• Effective task prioritization and time management skills, especially under pressure.

OFFER:

• Opportunity to collaborate with top brands in the market
• Attractive remuneration package
• Private medical healthcare
• Engaging role in shaping B2B sales for key partners
• Ongoing professional development opportunities
• Relocation support, if required
• Dedicated and motivated team
• Modern office environment, equipped with modern workstations, free beverages, and fruits
• And many others!