Position: Key Account Manager

Location: Ta’Biex, Malta

Employment type: Full-time

Remuneration: Base salary.

About the role.
We are seeking an experienced German-speaking Senior Key Account Manager to join our expanding team. In this role, you will manage a portfolio of high-value players, building trusted, long-term relationships that drive loyalty, retention, and lifetime value. This is a key position where your insight into player behavior, proactive approach, and commitment to delivering premium service will directly influence business performance and growth.

DUTIES AND RESPONSIBILITIES:

• Manage and take full ownership of a portfolio of high-value accounts with clear revenue, retention, and growth objectives

• Drive net revenue growth through proactive upselling, cross-selling, retention, and reactivation strategies

• Build strong, long-term relationships and act as the primary trusted point of contact for key accounts

• Monitor daily account activity, KPIs, and performance metrics to identify sales opportunities and mitigate revenue risks

• Develop and execute tailored account growth plans based on player value, behaviour, and lifecycle stage

• Deliver a proactive, high-touch sales experience via phone, email, and messaging channels

• Analyse performance data and trends to optimise account strategies and maximise player lifetime value

• Collaborate with internal stakeholders to ensure offers and incentives are commercially effective and compliant

• Plan, negotiate, and execute personalized offers, bonuses, and incentives aligned with revenue goals

• Provide commercial insights and feedback to senior stakeholders to support VIP strategy and revenue optimization

• Contribute to forecasting, performance reviews, and continuous improvement of key account sales processes.
  

REQUIREMENTS:

• Native / fluent in German both verbal and written. Fluent in English (minimum B2 level)

• Minimum 2+ years’ experience in a revenue-driven Key Account Management, VIP Management, or similar commercial role within iGaming or a high-value digital environment

• Proven track record of achieving or exceeding revenue, retention, and growth targets

• Strong sales mindset with excellent negotiation, persuasion, and closing skills

• Solid understanding of customer behavior, monetization strategies, and lifecycle value management

• Highly analytical and data-driven, with experience working with KPIs, dashboards, and performance metrics

• Excellent communication and relationship-building skills with a confident and professional approach

• Ability to work autonomously, manage complex portfolios, and prioritize high-impact revenue opportunities.

BENEFITS:

• Competitive remuneration package

• Private health insurance

• Wellness benefit after probation

• Optician, spectacle, and blue-light lens benefit after probation

• Breakfast and lunch provided throughout the week

• Monthly snacks allowance

• Ongoing training and professional development support

• Modern, well-equipped office environment

• Dog-friendly workplace.