Position: Customer Support Representative

Location: Benalmadena, Spain

Employment type: Full-time

Work model: hybrid (after 6 months of employment)

DUTIES AND RESPONSIBILITIES:

• Handle incoming contact from customers via phone and mail
• Assist customers and deal with customer complaints promptly and effectively
• Be the first point of contact - resolve customer queries and related requests
• Ensure clients receive the highest level of service at any moment given.

REQUIREMENTS:

• Native/fluent in Danish, both oral and written. Fluent in English (at least B2 level)
• Prior working experience in customer service/support is considered as an advantage
• Previous experience from the banking sector/a credit institution (primarily from the Nordic countries) is considered as an advantage
• Excellent communication skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Understanding of economics and numbers
• Fast learner who easily adapts to new IT systems and tools
• Able to work independently, while being a team player at the same time
• Since our employees are handling credit information on behalf of our client, we are searching for candidates that have a good and stable economic history, you need to have an absolutely clean credit record (no records of non-payment)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Higher salary from the 7th month
• Working hours: 08:00 -16:00 Monday-Thursday, 9:00 -16:00 Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential.