Management
·
Thessaloniki
Team Leader (Customer Service) - French - Thessaloniki
Position: Team Leader
Location: on-site, Thessaloniki, Greece
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Mentor, coach, and provide direction to Customer Service Representatives, fostering a culture of continuous learning and improvement.
- Implement performance evaluation processes, including goal-setting and regular feedback, to enhance team effectiveness.
- Develop and implement training programs focused on sales techniques, product knowledge, and compliance with company practices.
- Establish clear objectives and targets for the team; develop effective strategies to achieve those targets.
- Monitor sales activities and assessments to identify strengths, weaknesses, and opportunities for development.
- Serve as a key liaison between your team and other departments, including Marketing and Client Services, to streamline processes and share relevant insights.
- Facilitate escalation channels for team members and ensure issues are addressed in a timely manner.
- Utilize data analytics to assess team performance against established KPIs and to inform decision-making.
- Prepare and present regular updates on team performance and strategic initiatives to upper management.
- Support team in establishing and nurturing strong professional relationships with B2B clients, ensuring high levels of customer satisfaction.
- Encourage a client-first mindset among team members to enhance customer loyalty.
REQUIREMENTS:
- Minimum of 12 months of people management experience in a BPO environment,
- Fluency in English and French (C1).
- Strong analytical, problem-solving, and strategic thinking skills.
- Comfortable using CRM systems and sales reporting tools.
- Exceptional communication and influencing abilities.
- Proven skills in providing constructive feedback and implementing corrective action plans.
- A passion for team development and a high level of understanding regarding customer confidentiality standards.
- Ability to thrive in a fast-paced, dynamic environment while maintaining composure and focus.
- A customer-centric mindset that balances business needs with customer expectations.
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Private health and life insurance
- 85 EUR monthly meal vouchers
- 14 salaries a year
- Monday to Friday, office hours
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential
- Private health and life insurance
- Department
- Management
- Locations
- Thessaloniki
Thessaloniki
About JUJUR
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Founded in
2021
Co-workers
20 and growing fast
Management
·
Thessaloniki
Team Leader (Customer Service) - French - Thessaloniki
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