Position: Customer Support Agent

Location: Limassol, Cyprus

Work model: On site

DUTIES AND RESPONSIBILITIES: 

• Effectively managing the company chats, E-mails and calls

• Identifying and assessing customer’s needs to achieve satisfaction

• Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal

• Offer support to the lead/client within the specified time frame

• Updating CRM and keeping records of all communications and actions taken

• Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks

• Follow up with clients and schedule callbacks to ensure optimum results and customer satisfaction

• Work independently and in teams

• Follow standard processes and procedures

REQUIREMENTS:

• Proven customer support experience

• Experience/background in Forex and the Financial Market is a plus

• Native/ fluency in Arabic and English (at least B2 level), both verbal and written

• Proficiency in the use of Microsoft Office Word, Excel, Outlook

• Strong phone contact handling skills and active listening

• Ability to work under pressure and meet deadlines

• Excellent communication and presentation skills

• Flexible to work on weekly rotating shifts (morning/ afternoon/ night)

BENEFITS:

• Medical Insurance Scheme

• Provident Fund

• Company’s Group Discount Scheme

• Free Parking

• Inhouse fitness room with classes

• Modern working space at a central and convenient location of Limassol close to the highway

• Friendly multinational environment

• Opportunities for professional learning and growth